What Are Key Performance Indicators (KPIs) For Call Center SLAs? - Call Center Pro Strategies
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What Are Key Performance Indicators (KPIs) For Call Center SLAs? - Call Center Pro Strategies
What Are Key Performance Indicators (KPIs) For Call Center SLAs? In this informative video, we’ll dive into the essential metrics that call centers use to measure their performance against Service Level Agreements (SLAs). Understanding these metrics is key for any call center looking to improve customer service and operational efficiency. We ...
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