Eliminating Ghost Calls in Your Contact Center - No Jitter
2. Regular Test Calls --Synthetic transactions are a common way to test Web applications and this methodology can be used in contact centers.On a commonly used toll-free number, every five minutes send a test call that goes through the IVR, into a …
The Death of POTS? Not Quite, Here's Why - No Jitter
ILECs have been supporting an aging copper network because of the Telecommunications Act of 1996. The result is that the ILECs have had to support and maintain this infrastructure in the face of experienced technicians retiring, replacement parts becoming more expensive, and scarcer and copper cable failing due to age.
What is Microsoft 365 Copilot and How to Use It - No Jitter
On November 1, 2023, Microsoft 365 Copilot became generally available to enterprise customers. Copilot works within the Microsoft 365 apps and content in Microsoft Graph, such as emails, chats, and documents that users are permitted to access.
No Jitter | Insight for the Connected Enterprise
Oct 16, 2024 · The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all stakeholders-- so engage in open and transparent dialogue with employees to find a balance that works for everyone.
About No Jitter: Overview, Colleagues and Contacts
Enterprise communications decision-makers face an ever-changing environment, one in which technology is evolving rapidly and business/management challenges are proliferating.
Microsoft Debuts Dynamics Contact Center, a Copilot-First CCaaS
Jun 4, 2024 · Today, Microsoft announced Microsoft Dynamics Contact Center.The standalone contact center as a service (CCaaS) solution is scheduled to enter general availability on July 1 st, when pricing for the solution will also be revealed.The timing coincides with the Customer Contact Week show in Las Vegas this week.. Microsoft Set the CCaaS Stage for Today’s Launch
Understanding Operator Connect for Microsoft Teams - No Jitter
May 27, 2021 · Operator Connect comes some way towards filling the gap between the two, allowing organizations to add and manage basic voice services through Microsoft, choose their own carrier, and access some of the cost savings of Direct Routing.
Why Enterprise Premises UC Systems Remain a Good Investment
Oct 14, 2024 · Premises PBX Systems: A Strong and Enduring Presence. Despite the rise of cloud-based UC solutions, premises PBX systems hold a significant share of the market, especially in certain industrial, commercial, and GEM (government, education, medical) verticals.
NEC Hands Over UCaaS Offering Univerge Blue to Intermedia
Sep 24, 2024 · More from No Jitter: Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency-- Intermedia introduces advanced telephony features for Microsoft Teams and introduces new AI and archiving features for the contact center.(August 15, 2024)NEC Exits Premises-based UC-- Though it exits UC, NEC’s UCaaS strategic alliance with Intermedia, which created UNIVERGE BLUE ...
Verizon One Talk: UC Mobility Without an App | No Jitter
Fixed and mobile solutions usually meet with broadly functioned UC mobile apps for smartphones, and as employees increasingly use their smartphone's in the office, many question if there is still a need for two systems.