Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

Slack’s most recent Workforce Index report documents a drop in AI adoption. The workers explain why they’re hesitant to embrace AI in everyday work.

These five quick lessons can keep expenses down, reduce the number of surprises when moving to the collaborative platform, and help a migration go smoothly.

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new ...

Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual support in Now Assist.

Artificial intelligence has cut down the noise and boosted accuracy to help real time translation flourish – but there’s still more progress to be made.

An “AI agent” is software that autonomously acts on your behalf. For example, the calendar invitation and acceptance process are “agentic” in that an autonomous software process that completes the ...

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual ...

While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new ...