The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto ...
Service assurance is officially graduating from an era of dashboards, tickets, and engineers scrambling to find what’s gone wrong to swift root cause analysis and proactive fixes As AI moves deeper ...
Distributors today are not just looking for automation, they are looking for smart automation that helps them reduce complexity, scale with their businesses, and provide visibility across their entire ...
Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...
SACRAMENTO, Calif — During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into ...
The U.S. has rolled back proposed steep tariffs on Italian-made pasta, the U.S. Department of Commerce and Italy's foreign ministry both said Thursday. The Commerce Department has sharply reduced a ...
On a recent Tuesday morning, Charles Hamlin rolled down Naches Avenue, scanning the sidewalks and grassy median from his police cruiser. These days, the downtown parkway is usually clear — but he ...
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