Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

“The customer is always right” — except when you’re stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

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L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a ...