Duke Energy customers could see a smaller rate increase than originally proposed following public outcry.

July 24 (Reuters) - Smartphone chipmaker Qualcomm has told customers it would raise prices by a percentage in the double digits due to rising costs, Bloomberg News reported on Friday, citing a letter sent to clients.

In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly stand out. Proactive customer engagement is essential ...

When it comes to making your customers feel like they belong with you, equality isn’t always the goal. To be clear, there should be gender pay equity, people shouldn’t be discriminated against or racially profiled while shopping or existing, and people ...

As AI increasingly mediates how customers research, evaluate, and choose suppliers, competitive advantage is shifting from direct customer understanding to managing AI-shaped interactions. Drawing on the experiences of three small-to-medium sized businesses they worked with,

Easier logins are a key reason customers are happier with apps, according to a JD Power study. According to the 2026 US Telecom Digital Experience Study, surveyed customers gave app login an average satisfaction score of 681 for wireless carriers and 689 ...

You’re talking to a friend in a coffee shop … and responding to several missed text messages. You’re on the phone with your aunt … and purging your inbox. Sound familiar? It’s easy to see why listening has become a dying art. We have distractions ...