At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

In today’s competitive convenience and fuel retail landscape, personalization is no longer a nice-to-have—it’s a necessity.

Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, ...

While conversions matter, the real value of email lies in the relationships it builds, the brand awareness it sustains, and ...

This may sound strange coming from someone who gets paid to offer an opinion in print once a week, but I’m getting tired of being asked to take surveys from organizations asking “How are we doing?” ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Call centers should us customer feedback from surveys, analytics, and QA to create targeted training and development programs that directly improve agent performance, customer experience, and business ...

SCRM development, as an innovative tool, is bringing new changes to enterprise customer relationship management. By ...

HubSpot reports that brands should enhance personalization using AI to meet rising customer expectations and strengthen ...

"As AI becomes more pervasive ... how safe and trustworthy it is, has become paramount," said Dan Hays, principal with PwC's ...

At scale, they had no choice but to streamline processes around buying, shipping, communication, and customer support. They ...