A Dominican national was extradited to Massachusetts to face charges in connection with laundering proceeds from a call ...

Q4 2025 Earnings Call March 17, 2026 8:00 AM EDTCompany ParticipantsLaura Chen - Head of Investor RelationsWilliam Huang ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Missing a client call can mean missing a case. Potential clients often contact multiple firms and hire the first one that responds with confidence and speed. But attorneys are in court, in meetings, ...

“Consumers in the U.S. regularly experience frustration and inconsistent outcomes when they connect with a customer service ...

FBI investigation shuts down Indian call centers behind $48M in scams. Learn how social engineering, amygdala hijacks, ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Michigan football's new offensive coordinator Jason Beck has a 'unique' system for spring ball, according to O-line coach Jim Harding.

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

Carr says the FCC will hold a vote this month on reforms to encourage companies to bring call centers to the US. The agency will also look into a proposal that would “require call takers to be ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...