CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

IWMS stands for integrated workplace management system. These software solutions provide a centralized platform to manage ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

If you follow industry news, you’ve probably heard the buzz about AI agents, which promise to bring autonomous AI commerce ...

Loyalty programs can be powerful drivers of revenue and better customer relationships, but only if the C-suite understands ...

The post-pandemic years haven’t been especially kind to the high-tech industry. Economic uncertainty and global upheaval slowed demand and tech spending, leading companies to cut back on staffing and ...

Despite the vast amount of change in the ways we buy and sell, what customers want when they purchase from remains the same: a great customer experience (this applies to both B2B and B2C). If your ...

As the excitement around Artificial Intelligence (AI) starts to level off, businesses are shifting their focus from the hype of AI to the practical realities of integrating AI and Generative AI (GenAI ...