Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

Slack’s most recent Workforce Index report documents a drop in AI adoption. The workers explain why they’re hesitant to embrace AI in everyday work.

These five quick lessons can keep expenses down, reduce the number of surprises when moving to the collaborative platform, and help a migration go smoothly.

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual support in Now Assist.

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual ...

While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new ...

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Salesforce's Alice Steinglass explains how Agentforce for Developers can help an enterprise craft and deploy AI agents that will help businesses automate work.

Salesforce's Alice Steinglass explains how Agentforce for Developers can help an enterprise craft and deploy AI agents that will help businesses ...

Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new ...