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In-depth Comparison of Robot Customer Service Brands: Who Understands Users Better

As enterprises deepen their digital transformation, customer service systems face dual challenges of efficiency and ...

From 'Mechanical Response' to 'Answering Every Question': The Multimodal Interaction Upgrade Path of AI Intelligent Customer Service

Rule-Driven Stage (2015-2018): Early customer service robots were based on keyword matching and preset rules, only able to ...