The study shows that for decades automation has been adopted primarily to streamline structured and repetitive work. In sectors such as accounting, logistics, insurance and back-office administration, ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

Exploring the biggest questions of our time with the help of the world's greatest thinkers. Host Manoush Zomorodi inspires us to learn more about the world, our communities, and most importantly, ...

I Know Job Hunting Right Now Comes With a Particular Risk. But I’m Still Floored It Happened to Me.