In July 2025, Guangzhou Shunfei Information Technology Co., Ltd. applied for a patent titled "AI Customer Service Training Method and System Based on Multilingual Cross-Border", with the publication ...

Founded in 2018, Jiu Si Intelligent has a registered capital of nearly 20 million RMB and focuses on software and information technology services. The acquisition of this patent reflects its ...

Uprise Partners has expanded its strategic advisory service team with two new virtual chief information officers to support ...

Businesses hope the artificial-intelligence technology behind ChatGPT can turn ordinary chatbots into impressive fonts of information, potentially transforming customer service. But many executives ...

Some companies have succeeded for decades by being traditionalists when it comes to customer service (which is my consulting wheelhouse) . These are companies that have thrived over the years by ...

Artificial intelligence is rapidly changing the world of customer service and call centers. Developing economies worry they’ll face the brunt. Suumit Shah never liked his company’s customer service ...