Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

A Jacksonville-based roofing company at the center of a Better Call Behnken investigation has been sued by the Florida ...

The call center software industry could be getting a $2 billion boost. Thoma Bravo, a US-based private equity firm, is close to finalizing a deal to acquire call center software provider Verint ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

AI startup Metal raises $5 million to build the first operating system for private equity, automating investment research and ...

Large-scale AI workloads, with their high-bandwidth and low-latency requirements, are reshaping data center network ...

Broadcom disclosed during its quarterly earnings call on Thursday that a fourth major AI developer had signed on as a customer, placing a one-time order worth ...

Let’s unpack that a bit. Some employers use “entry-level” to describe an entry point to a career. That entry point requires ...

How much water will the data center use? Where will electricity come from? Will my power bill go up because of this? How does ...