Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

CoreWeave said Monday it has signed a $6.3 billion initial order with Nvidia with a condition that the AI chip star buys ...

Discover how Oracle's cloud growth, AI focus, and competitive pricing position it to lead the AI infrastructure boom.

AI has flipped the SOC equation. What was once out of reach for all but the largest enterprises is now accessible and ...

Call centers should us customer feedback from surveys, analytics, and QA to create targeted training and development programs that directly improve agent performance, customer experience, and business ...

Let’s unpack that a bit. Some employers use “entry-level” to describe an entry point to a career. That entry point requires ...

How much water will the data center use? Where will electricity come from? Will my power bill go up because of this? How does ...

Yesterday, CoreWeave announced a new order form with an initial value of $6.3 billion under its existing Master Services ...

All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Customer pain points occur when a shopper’s needs or goals are disrupted by issues such as long queues, unavailable products ...

The 2025 NBA free agency period officially opened on June 30 at 6 p.m. ET, and teams have already secured deals with some of the biggest names on the open market this summer. FOX Sports is keeping ...