Tony Bates, CEO of Genesys, firmly aligned the company with the AI evolution transforming today’s enterprises. Speaking at ...

Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event.

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today unveiled the Genesys Orchestrators™ program — a ...

Company Honored as Global Innovator in Customer ExperienceSUMMIT, N.J. and NASHVILLE, Tenn., Sept. 10, 2025 (GLOBE NEWSWIRE) ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today at Xperience 2025, announced it has been named a Leader in the 2025 Gartner ® Magic Quadrant™ for Contact Center as a ...

The new platform is now live following a four-month transformation programme to migrate Emrill’s legacy contact centre to a modern, AI-enabled cloud-based solution ...

The ISG Buyers Guides™ for Contact Centers are the distillation of more than a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is ...

Intrado Life & Safety, Inc. (Intrado), the leader in emergency communications technology, today announced the appointment of Lou Blatt as the Chief Product Officer (CPO). Blatt brings over 20 years of ...