This year’s honorees demonstrate how leading companies are embedding next-generation technologies into their operations to ...

Microsoft's UEM software leverages AI to simplify IT operations, enhance security, and improve the end-user experience across a wide range of devices and platforms.

Recently, one of my favorite topics for these columns has been ITIL’s Configuration Management Database (CMDB) but several years ago a topic that was nearly as active in these columns was quality of ...

The operations that businesses do to plan, develop, run, and maintain their information technology (IT) services for both ...

Punchout is often a business’ first or most commonly used e-procurement integration. It allows customers to start their smart ...

Tanium's automation tool shifts IT support from reactive to proactive. Written by eWEEK content and product recommendations are editorially independent. We may make money when you click on links to ...

In today’s fast-paced organizations, end-users will sometimes try to take a shortcut. We've all been there — rushing to meet a deadline, juggling multiple tasks, or just trying to be helpful. But the ...

Although the pandemic has helped to boost PC sales, IT departments must now look ahead at the future of work and how end-user computing will enable employees to remain productive irrespective of ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced agentic workforce management, a new, innovative extension of end-to-end AI ...

In business, launching a new technology, process, or system without testing is like flying a plane without checking if it can land. The result? Costly failures, frustrated employees, and operational ...