AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...
Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, ...
KAISERSLAUTERN, Germany — Soldiers and their families in Europe give government housing substandard marks, while some serving in Asia were more upbeat, according to annual survey results. Concerns ...
What’s the point of a market research survey that could take weeks when consumer sentiment is rollercoasting up and down every day? That’s the problem MX8 Labs aims to tackle. The new startup is ...
At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...
ATLANTA – July 24, 2025 – About two-thirds (68 percent) of homeowners would participate in a solar-plus-storage program where the technologies are installed at little to no cost, are used to help ...
SOUTHLAKE, Texas, July 22, 2025 /PRNewswire/ -- Travel agencies are facing growing pressure from fragmented content systems that are increasing operational costs and making it harder to deliver a ...
When it comes to data, marketers have focused primarily on the quality of the structured data in their CRM and marketing automation platforms over the past 15 years. In my March article, I discussed ...
KB Home was once again ranked #1 on TrustBuilder®, a leading third-party review site, and achieved historically high customer satisfaction scores on AvidCXTM, a trusted homebuyer survey platform KB ...
Every business strives to grow return on investment (ROI), but often misses the golden insights hiding in plain sight. That’s where customer surveys will give you information about crucial aspects of ...
A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...
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