A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

Businesses today operate in a landscape where every interaction matters. Each call, email, or purchase tells a story about ...

Kraken currently generates $500 million in annualized recurring revenue, a 300% jump from 2022. The utilities that use its ...

Facing a labor crunch, HVAC contractors are leaning on predictive software and smart dispatching to cut costs and boost ...

The latest breakthrough from Market Logic Software in AI-powered customer insight, scales deeper understanding of customer ...

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This is not something far out in the future. Buy now, pay later firm Klarna has reported that it is employing fewer people ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in ...

Safe Software (Safe), the creator of FME, the only All-Data, Any-AI enterprise integration platform on the market with true support for spatial data today announced the expansion of its Premium ...

Toyota and Hyundai are recalling a combined 1.1 million vehicles due to problems with the instrument panel displays and seat ...