A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

Klaviyo (KVYO) is rated a buy with growth in B2C CRM and strong customer momentum. KVYO is enlarging its TAM and deepening ...

Customer churn is not solely a customer success problem. Here's how to adopt a holistic, company-wide approach to customer retention.

IN today’s fast-paced world, insurance companies are expected not only to provide protection but also to deliver convenience, ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft ...

Globe has reopened and expanded physical stores in key locations nationwide in its bid to further strengthen its customer ...

E-commerce platforms like Flipkart and Swiggy are putting human support behind paywalls, pushing AI as the default frontline.