Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Criminal network "The Com" uses fake job posts to recruit teens for cybercrime, with recent arrests including 19-year-old ...

The Peñasco Valley Telephone Cooperative has selected GOCare and Dialpad as strategic partners to modernize customer ...

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

As global markets expand and digital conversations accelerate, businesses face growing pressure to communicate seamlessly ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Gryphon ONE for Salesforce is built to mitigate compliance risk, accelerate sales productivity, and improve call outcomes directly inside Salesforce.

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Paul Brown explains how storytelling helps F&I managers improve engagement, product acceptance, and profitability by ...

When costs climb and consumers tighten budgets, most franchises raise prices or cut staff. But the smartest brands are ...