Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet newspapers to reporter bias.

Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

Massachusetts gas customers face rising winter bills as Eversource and National Grid propose rate hikes, with some seeing ...

A database run by the agency and used by law enforcement now includes about 200 AI complaints, per documents obtained by ...

Raleigh Water is launching a new billing portal, "Raleigh Water Self-Service," in November, with features like autopay ...

“The nub of the matter was that when Mum moved from a town house to an apartment, according to Eir, she did not cancel her ...

A state ratepayer advocate on Wednesday recommended that regulators deny a $193 million base rate increase for AES Indiana – ...

A pair of flaws in Microsoft's Entra ID identity and access management system could have allowed an attacker to gain access to virtually all Azure customer accounts.

Attorney General Kris Mayes' request to get involved was approved the same day Gov. Katie Hobbs announced a task force studying energy needs.