Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, ...

A new product fromeTalk, Qfiniti Assist, provides contact center agents with knowledge management support while they are on the line with a customer. The tool combines speech recognition and ...

SPRINGFIELD, Mass. (WWLP) – If you need to make a non emergency service request in Springfield, you can use the 311 call center app. With Springfield 311, you can get your questions answered about ...

SPRINGFIELD, Mass. (WWLP)–Springfield’s 3-1-1 Citizen Service Center is now available through an online app. The call center provides information, answers questions and allows service requests to city ...

CRM (CUSTOMER RELATIONSHIP management) software provider Siebel Systems will integrate IBM’s Content Manager into the Siebel Call Center application, officials said Monday. Big Blue also debuted an ...