CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

IWMS stands for integrated workplace management system. These software solutions provide a centralized platform to manage ...

Loyalty programs can be powerful drivers of revenue and better customer relationships, but only if the C-suite understands ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

If you follow industry news, you’ve probably heard the buzz about AI agents, which promise to bring autonomous AI commerce ...

The post-pandemic years haven’t been especially kind to the high-tech industry. Economic uncertainty and global upheaval slowed demand and tech spending, leading companies to cut back on staffing and ...

Despite the vast amount of change in the ways we buy and sell, what customers want when they purchase from remains the same: a great customer experience (this applies to both B2B and B2C). If your ...

The world of sales technology is buzzing with talk of AI copilots. These intelligent assistants promise to revolutionize how sales teams operate by boosting productivity and providing insights to help ...