Customer experience (CX) is the bedrock of brand loyalty in the retail space, and cultivating an experience customers ...

Technology has vastly extended our opportunities and challenges, revolutionizing not only how consumers shop but also how ...

Qurate Retail Group, the parent company of QVC and HSN, among other brands, will rebrand as QVC Group as it shifts focus to ...

Consumers provided a positive start to the 2024 holiday shopping season, boosting October online sales over last year.

By adapting your marketing strategy, staying flexible, and focusing on what truly resonates with customers, small businesses can turn this holiday season into a successful one ...

Retailers should focus on enhancing in-store experiences, implementing personalized marketing (without compromising privacy), ...

The creator economy is integral for driving holiday sales as consumers increasingly turn to trusted creators for ...

As a consumer and someone who has spent the better part of a career in the design and build of retail, I couldn’t be happier ...

Retail media networks (RMNs) are leveling the playing field, providing smaller companies with powerful tools to engage ...

Multichannel retailing is the way to go in today’s market. Consumers are no longer satisfied with just in-store shopping.

Now is the time for retailers to focus on the finer details of their customer experience — both online and in-store. Here are ...

AI is reshaping product content creation, data management and user experience in ways previously unimaginable.