Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

Alec Lucas: Customer service complaints have always been sort of a feature of Vanguard’s history. If you go back to the days when Bogle led the firm—this is a point that I made at that ...

April 02--Vanguard's customer service issues have finally made the news -- international news, that is. Last week, the Wall Street Journal published an article about an issue we've covered since last ...