Erie Insurance automates change management with ITSM tool. Implementing any type of formal process is never easy, but modifying an existing process that works is even harder. That’s what we found to ...

Change is difficult, and the reluctance to change, often on the part of end-user employees, has been at the heart of countless failures of new technology deployments within businesses. Such failures ...

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.