Workforce management software will always do three things for the call center: schedule agents time, forecast and predict how many agents a center will need at different times through the day and the ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

The shift towards AI-powered workforce planning is enabling managers to adopt more data-driven decision-making. By automating ...

LONDON--(BUSINESS WIRE)--The global workforce analytics market size is expected to grow by USD 983.73 million during 2020-2024, progressing at a CAGR of almost 16% during the forecast period. Click & ...

It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs. While these tools have served their purpose, they are increasingly outmatched ...

Logile, Inc., a global leader in AI-powered Connected Workforce solutions, is marking its 20th anniversary with strong market momentum heading into NRF 2026: Retail Big's Show. The company reported an ...

New report finds employers are focused on developing workforce resilience as 65% say mental health–related leaves are increasing BURLINGAME, Calif., November 11, 2025--(BUSINESS WIRE)--Employers have ...