Seattle Times

Burnout, splinter factions and deleted posts: Unpaid online moderators struggle to manage divided communities

For four to six hours a day every day, Caitlin Welch busies herself as a volunteer moderator for a number of Facebook groups while her baby sleeps. Much of that time is spent on a collection of ...
The Conversation

Revenge of the moderators: Facebook’s online workers are sick of being treated like bots

Jennifer Beckett is a member of Australian Community Managers, having been a professional community manager in the past. Fiona R Martin has been the recipient of an Australian Research Council DECRA ...
Business Insider

Facebook content moderator who quit reportedly wrote a blistering letter citing 'stress induced insomnia' among other 'trauma'

Facebook has long faced criticism over its treatment of thousands of contracted content moderators. A moderator who recently quit reportedly shared a note internally condemning Facebook over these ...
Daily Herald

Burnout, splinter factions, deleted posts: Online moderators struggle to manage divided communities

For four to six hours a day every day, Caitlin Welch busies herself as a volunteer moderator for a number of Facebook groups while her baby sleeps. Much of that time is spent on a collection of ...