For four to six hours a day every day, Caitlin Welch busies herself as a volunteer moderator for a number of Facebook groups while her baby sleeps. Much of that time is spent on a collection of ...

Two former Microsoft online moderators are suing the company for failing to offer adequate psychological support to help them deal with the gruesome content they had to watch. The two ex-Microsoft ...

Jennifer Beckett is a member of Australian Community Managers, having been a professional community manager in the past. Fiona R Martin has been the recipient of an Australian Research Council DECRA ...

Content moderators are essential gatekeepers, but also our greeters, paramedics, law enforcers, teachers and curators. By Annalee Newitz Contributing Opinion Writer Most of the internet is made of ...

Facebook has long faced criticism over its treatment of thousands of contracted content moderators. A moderator who recently quit reportedly shared a note internally condemning Facebook over these ...

For four to six hours a day every day, Caitlin Welch busies herself as a volunteer moderator for a number of Facebook groups while her baby sleeps. Much of that time is spent on a collection of ...