Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Created by Elon Musk’s startup xAI, Grok is an AI chatbot that seeks to differentiate itself from its competitors by being ...

Copilot is Microsoft’s all-encompassing AI chatbot and assistant – one which feels as if it’s pretty much everywhere and one that bills itself as “your everyday AI companion”. It’s available as a ...

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...

DeepSeek AI is an AI chatbot similar to ChatGPT, and it has been developed by a Chinese company. It's competing with Western ...

Companies that think AI is better for business is missing the most important rule of interacting with customers.

And while these personas can be generated through most any chatbot, it seems that OpenAI’s 4o model is the origin point and, per Lopez, the only model where they appear “out of nowhere.” The spreading ...

On a special episode (first released on July 3, 2025) of The Excerpt podcast: Chatbots are sometimes posing as therapists—but are they helping or causing harm? Psychologist Vaile Wright shares her ...

However, reports from AI chatbot creators ‘show that a very small percentage of people, often less than 1%, have any kind of ...

However, a particular kind of generative AI technology, the AI chatbot, is set to usher in something even worse than a dying human internet. If researchers at the University of Cambridge are correct, ...

The emergence of DeepSeek sent some tech stocks tumbling. China-based AI app DeepSeek, which sits atop the app store charts, made its presence widely known Monday by triggering a sharp drop in share ...