Built-in voice calling features are simplifying the customer service experience for help desks and customers. Help desk software needs to pack a lot of firepower to deliver a smooth experience for ...

In the market for a business-grade voice-over-IP (VoIP) service for your hybrid workforce? Here are some top ways you can help ensure your decision is the right one. Business-grade voice-over-IP (VoIP ...

Cable & Wireless is widening its range of corporate Internet telephony products by launching a voice over IP (VoIP) service for UK businesses. It will be called Cable & Wireless IP Voice and the ...

The complexity of managing and maintaining voice-over-IP systems is posing more problems than many IT managers initially expected, spurring demand for so-called Day 2 support services, users and ...

Marguerite Reardon started as a CNET News reporter in 2004, covering cellphone services, broadband, citywide Wi-Fi, the Net neutrality debate and the consolidation of the phone companies. Broadband ...

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As the popularity of voice over Internet Protocol surges, and lawmakers put more pressure on Net phone providers to fully support 911 services, many consumers are asking what exactly they need to know ...

Today seems to be a slower day in Search Engine News so with rumors spreading this week about Google getting into VoIP phone service and with AOL, Yahoo, and MSN already in the running with testing ...

Landline phone services are slowly but surely going the way of the dinosaur, with more individuals relying solely on their mobile devices for making calls. Businesses, however, have continued to rely ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. The quality of VOIP service is getting better, but it ...

A look at the VoIP industry’s most pressing issues, including SIP interoperability, TDM-to-SIP transition services and VoIP security issues. VoIP services are rapidly becoming the bread and butter of ...

City of Industry, Calif. — American Telecom Services (ATS) will offer its first DECT cordless phone for use with Lingo’s VoIP service in the first quarter of 2007, the company said. The ATS X10001P ...