Built-in voice calling features are simplifying the customer service experience for help desks and customers. Help desk software needs to pack a lot of firepower to deliver a smooth experience for ...

In the market for a business-grade voice-over-IP (VoIP) service for your hybrid workforce? Here are some top ways you can help ensure your decision is the right one. Business-grade voice-over-IP (VoIP ...

Cable & Wireless is widening its range of corporate Internet telephony products by launching a voice over IP (VoIP) service for UK businesses. It will be called Cable & Wireless IP Voice and the ...

Human communication has evolved dramatically over the centuries, from word of mouth to letters and telegrams to phone lines that stretch from one end of the world to the other. While you can still ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. Small businesses have to ...

Marguerite Reardon started as a CNET News reporter in 2004, covering cellphone services, broadband, citywide Wi-Fi, the Net neutrality debate and the consolidation of the phone companies. Broadband ...

Today seems to be a slower day in Search Engine News so with rumors spreading this week about Google getting into VoIP phone service and with AOL, Yahoo, and MSN already in the running with testing ...

I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...

Landline phone services are slowly but surely going the way of the dinosaur, with more individuals relying solely on their mobile devices for making calls. Businesses, however, have continued to rely ...

One of the few growth engines of communication products in the coming years is voice-over-Internet Protocol. What started five years ago as an immature technology is rapidly gaining momentum in both ...

City of Industry, Calif. — American Telecom Services (ATS) will offer its first DECT cordless phone for use with Lingo’s VoIP service in the first quarter of 2007, the company said. The ATS X10001P ...

A voice-over-IP service from Vonage Holdings Inc. is not subject to the public utility regulations of individual U.S. states, the Federal Communications Commission declared today. Vonage’s ...