Warner Bros. Discovery’s Max turned in the highest total customer satisfaction rating among U.S. subscription-streaming services, according to the results of Whip Media’s 2023 Streaming Satisfaction ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--In the second quarter of 2023, customer satisfaction in the United States skyrockets, gaining 0.7% to a score of 74.1 (on a 0-100 scale), according to the American ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

In the ever-evolving landscape of e-commerce, customer satisfaction remains a critical metric for evaluating online retailers. Based on the latest data from the American Customer Satisfaction Index ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

The most recent Forrester Customer Experience Index is creating a lot of buzz in customer experience (CX) circles — but for all the wrong reasons. Despite companies’ increased investment in CX ...

Saravana Kumar is the founder & CEO of Kovai.co, a company that is in the Enterprise Software & Knowledge Management Space. Customer satisfaction is the happiness of customers with a company’s ...