Many households have struggled with their smart meters not operating as they should, meaning they do not send automatic meter readings to suppliers ...

Along with its first Annual Energy Statement the UK Government has published a Smart Meter Implementation Programme Prospectus, jointly produced by the Department of Energy and Climate Change (DECC) ...

It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they fail to meet the new standards.

Firms only had targets for installing smart meters for customers and many were left with failing devices and poor customer ...

Smart meter deployment has slowed in Great Britain, according to the latest figures from the UK Department for Energy Security and Net Zero (DESNZ). A total of 780,800 smart and advanced meters were ...

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers. Some households have ...

The deadline for every home in the country to be offered an upgraded smart gas and electricity meter through the government’s troubled Smart Meter Programme is to be put back by four years to the end ...

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The shake-up means thousands of Brits could be in line for an automatic £40 payment.

Ofgem has confirmed that smart meter customers facing delays or failed installations will receive £40 compensation. The energy regulator said the tougher rules for suppliers will come into force from ...