Using someone's name creates instant warmth. Research has shown that hearing our own name activates specific regions of the brain associated with self-awareness and identity, and triggers a release of ...

Difficult conversations are a human inevitability. Here’s how emotionally secure people turn them to their advantage.

My best conversations are with my friend Rich. He doesn’t have extraordinary speaking talents or the ability to tell side-splitting jokes. It’s just that after talking with Rich, I somehow feel ...