The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

ServiceNow ITSM enables thousands of organizations worldwide to future-proof their IT processes for a new world of work with one data model, one architecture, and one platform. Leveraging the power of ...

IT asset management or ITAM solutions provide comprehensive management of hardware and software assets, both on-prem and in the cloud. The vulnerabilities of the Apache Log4j logging package—and the ...

In my May 2007 article Use Client Service Intelligence to Get Proactive, I wrote about a relatively new category of IT management tool that measures the performance of end user computing assets (i.e, ...

From ServiceNow and BMC to Broadcom and IBM, here are the 11 vendors that made Gartner’s new Magic Quadrant For IT Service Management Tools. Magic Quadrant For Service Management Tools The COVID-19 ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

NEW YORK--(BUSINESS WIRE)--EasyVista Inc., a global software provider of intelligent service automation solutions for enterprise service management and self-help, announced today its inclusion in the ...

ServiceNow, which operates completely in the cloud, streamlines and automates business functions like field service management. Based on a ticketing system, it’s a platform as a service (PaaS) ...

Thirdera and 3CLogic have come together to provide a service management tool for public agencies — a reflection, the companies said, of the increasing demand for digital technologies in government.

ServiceNow recognized for its ability to execute and completeness of vision “ServiceNow’s leadership in ITSM stems from our belief that people’s experiences with technology at work should be as simple ...

EasyVista recognized for completeness of vision and ability to execute EasyVista Inc., a leading provider of intelligent service automation solutions, today announced it was included in the 2019 ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...