Technology and process are the foundation of your service delivery model. The appropriate use of technology will allow you to build an efficient model that can scale to meet your clients’ needs. If ...

Service delivery models are today undergoing unprecedented change to accommodate the needs of customers trying to navigate business and market uncertainties. Around the world, industrial manufacturers ...

The term Knowledge Process Outsourcing (KPO) was coined by clever consultancies looking for a way to distinguish their message from the relative noise associated with Business Process Outsourcing (BPO ...

Get the latest federal technology news delivered to your inbox. The White House envisions applications for services like food assistance, Medicaid and other benefits taking 20 minutes, with enrollment ...

Many businesses that have historically striven to provide their customers with satisfactory levels of customer service and support have now begun to move closer to a "world class" service delivery ...

Get the latest federal technology news delivered to your inbox. The White House announced nine projects on Friday that agencies are undertaking as part of its effort to reorganize how the government ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar Clients expect ...

Patients with HIV were able to maintain care and achieve viral suppression with differentiated service delivery models with comparable effectiveness to the standard of care. Differentiated service ...

The solutions enable employees to easily request room configurations, catering, AV support and more, while providing corporate real estate teams with the analytics and utilization data they need to ...

There's a commonly accepted ratio adopted by many organizations: hiring about two full-time HR employees per every100 people. Two HR employees are then tasked with juggling the concerns, questions, ...