Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience ...

It’s still too early to tell how smoothly supply chain operations and throughput will run this peak holiday season, but now is the time to review your returns process. Adding new efficiencies to ...

Two more logistics companies are banking on a partnership to reduce escalating returns costs and streamline the process, especially as many companies still don’t know how much returns really cost them ...

The Costco return policy is very generous and flexible, but there are some exceptions and rules that Costco shoppers should ...

As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...

These are some of the effective solutions brands are using to facilitate successful returns management. The advanced analytical tools used to compile big data provide companies with access to a level ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Most consumers are unwilling to travel more than five miles ...

Have you ever wondered what happened to the sweater you bought that turned out to be too small, or the kitchen gadget you were gifted but didn’t have use for? Few of us think about where products go ...

High return rates, aka the “trillion-dollar problem” affecting the entire value chain from supply chain and inventory to customer experience, is one issue the fashion industry is working overtime to ...

Imagine this scenario: you’ve just received an online order, perhaps a new kitchen gadget or a cozy sweater, only to find ...

Dashia is the consumer insights editor for CNET. She specializes in data-driven analysis and news at the intersection of tech, personal finance and consumer sentiment. Dashia investigates economic ...