Consumer insights and analytics specialist J.D. Power has released its annual US Electric Vehicle Experience (EVX) Ownership Study that relays not only an increase in EV customer satisfaction but also ...

Automotive analytics firm J.D. Power has more areas of study than Tommy Callahan would have had if he needed seven years to get a bachelor’s degree without ever failing a class or taking a light ...

TROY, Mich.: 9 March 2023 — The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...

There’s finally some good news for consumers this month. After a period of soaring car rate hikes, car insurance has started to shift to a buyer’s market, according to the J.D. Power 2025 U.S. Auto ...

J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...