For years, healthcare leaders have acknowledged that patient experience goes far beyond courtesy or satisfaction scores. It influences outcomes, reputation and trust. What's changed dramatically is ...

It goes without saying that artificial intelligence (AI) continues to dominate many of the conversations around health care technology. Hospitals continue to face some of their toughest challenges ...

Next phase patient experience focuses on clear communication and care coordination to improve satisfaction and outcomes in hospitals.

BOSTON, Nov. 18, 2025 /PRNewswire/ -- Pointr, the global leader in AI mapping and indoor navigation for hospitals, today announced that it is now live in Toolbox on the Epic Showroom, with an ...

As health systems rapidly expand the use of artificial intelligence, a fundamental question emerges: How do we know whether innovation is actually improving care from the patient’s perspective? AI is ...

Few people would rank healthcare at the top when it comes to overall customer service and communication. Communications can still be a very clunky experience as patients often face a maze of ...

Advanced AI capabilities, machine learning and natural language processing technology are steering the transformation of AI contact center solutions. The rapid evolution of AI automation in healthcare ...