In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with customers ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Crisis Text Line agreed to start a "mission aligned" for-profit sister company, but the mission alignment quickly got out of whack. Credit: Vicky Leta / Mashable When Crisis Text Line gave its ...

Microsoft announced this morning a new agreement with 24/7 Inc. , a company that designs intuitive customer experiences. As a part of the deal, Microsoft will merge its interactive self-service assets ...

Austin, Sept. 04, 2025 (GLOBE NEWSWIRE) -- The AI for Customer Service Market was valued at USD 12.58 billion in 2024 and is projected to reach USD 73.99 billion by 2032, expanding at a CAGR of 24.92% ...

Artificial intelligence is rapidly changing the world of customer service and call centers. Developing economies worry they’ll face the brunt. Suumit Shah never liked his company’s customer service ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...