SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center ...

Ultimately, a five-star customer experience should be the goal of all business processes. When a leader thinks about the customer, they typically think about the product or service their company ...

Dublin, Aug. 25, 2025 (GLOBE NEWSWIRE) -- The "AI for Customer Service - Company Evaluation Report, 2025" report has been added to ResearchAndMarkets.com's offering. The AI for Customer Service ...

A Gallup study found that companies with highly engaged employees have 18% more sales because their teams are more likely to go above and beyond to improve customer service. People are at the heart of ...

First Republic Bank serves high-net-worth individuals. The bank achieved a net promoter score of 80 in 2022, which is very high for any industry. The strong customer service can be seen throughout the ...

Jon Wilner is now vice president of customer success, rejoining the company to build new service programs dedicated to enhancing the customer’s journey. San Jose, CA – May 14, 2024 – Allied Telesis, a ...