Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

There are tens of dozens of questions the interviewer might ask during an interview. However, some standard questions encompass the general theme and focus of almost any questions you’ll be asked, and ...

Every company has a unique set of interview questions they use to determine how well job candidates would fit into a specific role. However, there are some questions that are pretty universal when ...

If you want to land a new role, you’ve got to deal successfully with the Q&A portion of the job interview. Fumble in responding to a question or offer a garbled answer, and you could miss out on that ...

Instead of just stating your weakness, share how you’re working on improving it Think about what the interviewer is trying to get out of the question Answer “Tell me about yourself” with a past, ...

Preparing for a job interview can be quite a nerve-wracking experience, especially when you're trying to prepare for the questions that could potentially catch you off guard or require you to think on ...

With the new year underway employers are beginning to resume normal business activities and restart their hiring process. Similarly, many school and university graduates are beginning their job search ...

To stand out in today's job market, it's crucial to go "one step beyond" other candidates by polishing your personal narrative and preparing for tricky interview questions. Candidates who are able to ...