As AI companies strengthen their foothold in San Francisco, Intercom is looking to grow its office space as well.

Intercom today launched a roster of updates in its spring 2025 release that will make it possible for artificial intelligence agents to answer any question, via any channel, anywhere. The biggest of ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...

LINCOLN, Neb., Dec. 18, 2025 /PRNewswire/ -- Class Intercom, the leading social media management platform for schools, today announced the upcoming release of a new AI-powered survey and engagement ...

Being unable to reach a customer service representative the moment you encounter a problem feels almost archaic. And yet, 24/7 assistance only became the norm some 30 years ago, when globalization and ...

Pioneer by Intercom takes place on Oct. 9, 2025, at the Perelman Performing Arts Center in New York City. The summit will be available in person and virtually. The event will gather over 400 leaders ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...