A recent survey conducted by Pearson has brought to light significant concerns among Indian English test-takers regarding the perceived impact of their accent and appearance on test scores. More than ...

The United States has long been the dream destination for highly skilled professionals, especially Indians. Estimates suggest ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

Click to share on X (Opens in new window) X Click to share on Facebook (Opens in new window) Facebook Reid Graham/Daily Last week, while in a hurry to get to a meeting across campus, I was laser ...

Accent translation software is the shiny new tool in the contact center industry, and hopes are high for what it could mean for markets where accent-related friction is a common issue among CX agents.