Dmytro Lazarchuk is a cofounder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. With the Fed hiking interest rates to battle inflation, it ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package might ...

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...