News

Genesys Expands Strategic Partnership with ServiceNow to Deliver Transformational A2A Customer Orchestration Experience

Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...
Business Insider

Genesys and World Wide Technology Team Up for Next-Generation Customer and Employee Experience Solutions

New partnership creates seamless adoption of smart end-to-end innovations to help joint customers transform their business for the experience economy SAN FRANCISCO, Jan. 12, 2023 /PRNewswire/ -- ...

Aterian Receives 2025 Genesys Orchestrators Innovation Award

Company Honored as Global Innovator in Customer ExperienceSUMMIT, N.J. and NASHVILLE, Tenn., Sept. 10, 2025 (GLOBE NEWSWIRE) ...
Nasdaq

MAXIMUS and Genesys Announce a Joint, Cloud-Based Omnichannel Contact Center Platform for Government Agencies

RESTON, Va.--(BUSINESS WIRE)-- MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform ...
Forbes

Bridge The Empathy Gap In Customer Experience

When your customers contact you for service, they might want to track a shipment, change a flight or file a claim. But they're looking for more than just a resolution to their problems. They want to ...
Analytics Insight

Genesys Strengthens Partnership with ServiceNow to Deliver Transformational A2A Customer Orchestration Experience

Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...
Fox 5 San Diego

Genesys and World Wide Technology Team Up for Next-Generation Customer and Employee Experience Solutions

New partnership creates seamless adoption of smart end-to-end innovations to help joint customers transform their business for the experience economy In today's complex business market, customer and ...