Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...

Genesys Cloud Work Automation now extends orchestration beyond the contact centr. With end-to-end case management, organizations can turn customer needs into clear, coordinated actions by automating ...

Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event.

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

The weight of a digital transformation looms over on-premises legacy infrastructure and vendors because, as Sid Nag, research VP at Gartner put it, “At this point, cloud adoption is mainstream.” The ...

The deal is expected to close in the first quarter of fiscal year 2025 Radarr is run by co-founders Ram Bhamidi and Prerna Pant, and was set up in 2013 Based in San Francisco, H&F was founded in 1984 ...

John Meindl didn’t write the book on management by crisis, but he could no doubt pen a few chapters. The 34-year-old chief executive of GeneSys Data Technologies has been dealing with a series of near ...