Providing excellent customer service is what an effective front desk agent does. As the first person most guests will encounter, front desk agents need to represent the hotel with courtesy and ...

In a ceremony held Dec. 17 at New York City College of Technology (NYCCT)/City University of New York, Rebecca Charles of The James New York presented 59 students from NYCCT Hospitality Department ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

While being nice can go a long way, so does being extremely loyal to a brand and having a healthy travel budget. Most business travelers are at the mercy of their employer’s travel policies when it ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...